Operational risk management in cluster: an exploratory study in the sector of fruticulture

Abstract

This study aimed at understanding how the operational risk management of the cluster of fruitculture works in Vale do São Francisco. According to the objectives of this study, the research is classified as exploratory and descriptive, because it tries to approach the investigated phenomenon by gathering information through field research. It was possible to learn more about such phenomenon  as well as describing it and analyzing it. It is also characterized as quantitative. The research has as its population the fruit exporting companies located in the cluster of fruitculture Vale do São Francisco. The total number of exporting producers in the cluster is 38, with a sample of 31 questionnaires. It might be concluded that most of the respondents have some methods of operational risk management and that managers use performance analysis intended in the decision making process. If the manager analyzes performance as the goal in a decision-making process, the more likely it is that the same manager uses the operational risk management in the company. However, the greater the non-use of decision making as purpose in decision making process, the less likely the manager use of operational risk management.